Terms of Service

Effective Date: May 9, 2026

These Terms of Service govern your use of the website and services provided by Tina’s Cakes With Characters.

By accessing this website or placing an order, you agree to these Terms.

1. Services Provided

Tina’s Cakes With Characters sells:

Premade fondant cake decorations and fondant characters

Custom fondant character requests

Decorative cake accessories and related products

Products are intended primarily for decorative purposes unless otherwise specified.

2. Custom Orders

Custom orders are subject to approval and availability.

By submitting a custom request, you acknowledge:

Final products are handmade and may vary slightly from reference images

Colors, sizing, textures, and details may differ slightly due to the handcrafted nature of the product

Production timelines may vary based on complexity and order volume

We reserve the right to refuse any custom request at our discretion.

3. Deposits and Payments

Full payment or a deposit may be required before production begins.

Custom order deposits may be non-refundable once work has started, materials are purchased, or production time has been allocated.

Failure to complete payment may result in cancellation of the order.

4. Shipping and Delivery

We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, or events outside our control.

Customers are responsible for ensuring shipping information is accurate.

Because fondant decorations are delicate handmade items:

Minor cosmetic imperfections may occur during shipping

Damage claims must be submitted promptly with photos

We may request supporting documentation before reviewing replacement or refund eligibility

5. Refunds and Cancellations

Premade Products

Refunds or replacements may be considered for damaged or incorrect items reported within a reasonable timeframe after delivery.

Custom Orders

Due to the personalized nature of custom products:

Custom orders are generally non-refundable

Cancellations after production begins may not qualify for refunds

Refund eligibility is determined solely at our discretion

6. Decorative Use Disclaimer

Many fondant products sold through this website are intended for decorative purposes.

Customers are responsible for reviewing ingredients, allergens, storage instructions, and usage recommendations before consumption.

Some fondant products may contain internal support structures such as sticks, skewers, dowels, or other stabilizing materials used to maintain shape and structural integrity. Customers must exercise caution when handling, serving, or consuming products and ensure all support materials are removed before consumption, especially around children.

We are not liable for allergic reactions, misuse, improper storage, failure to remove internal supports, or product handling after delivery.

7. Intellectual Property

All website content, branding, logos, product images, text, and designs created by Tina’s Cakes With Characters are protected by intellectual property laws.

You may not reproduce, copy, distribute, or commercially use website content without written permission.

Third-party character references remain the property of their respective owners.

8. Limitation of Liability

To the maximum extent permitted by law, Tina’s Cakes With Characters shall not be liable for:

Indirect or consequential damages

Delayed deliveries

Product misuse

Event-related losses

Customer dissatisfaction based on subjective artistic preferences

Total liability shall not exceed the amount paid for the applicable order.

9. Website Use

You agree not to:

Use the website for unlawful purposes

Attempt unauthorized access to systems or accounts

Submit fraudulent orders or information

Upload harmful or malicious content

10. Modifications

We reserve the right to modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of updated Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Michigan, without regard to conflict of law principles.

12. Contact Information

Questions regarding these Terms may be directed to:

email: [email protected]

Frequently Asked Questions

How does the custom fondant design process work?

Submit your image or idea, and it is turned into a handcrafted fondant character design. Once approved, the piece is created and prepared for delivery.

What kind of fondant designs can you create?

Custom fondant characters based on your submitted images. Themes, styles, and concepts are all welcome as long as they do not infringe on copyright.

Do you ship nationwide?

Yes. Fondant designs are shipped across the United States and packaged to maintain quality during transit.

How far in advance should I order?

It is recommended to place orders at least 2 weeks in advance to allow time for design and creation.

Are the Fondant Designs Edible

No. These designs are for decorative purposes only and are not intended for consumption. While fondant is food-based, our creations contain internal support structures and non-edible materials required for stability. Do not eat. Remove all components before serving any cake.

Discover handcrafted fondant characters and custom cake decorations made to bring your celebrations to life. From premade designs to fully custom creations, every order is made with creativity, detail, and a touch of sweetness.